Refund policy


Jersbuy Return & Refund Policy

At Jersbuy, we want you to be fully satisfied with your purchase. If there’s any issue with your football jersey, please review our return and refund guidelines below.

Eligibility for Returns & Exchanges

  1. Return Window

    • Requests for returns or exchanges must be made within 7 days of receiving your order.

  2. Product Condition

    • Items must be unused, unwashed, and in their original packaging with all tags intact.

  3. Video Proof Requirement

    • If there is a size or color issue, you must provide a clear unboxing video that shows the product from the moment the package is opened to highlight the problem.

Exchange Policy

  • Size or Color Issue:
    After we review and approve your video proof, we will arrange an exchange for the correct size or color.

  • Incorrect Item Received:
    If the wrong product was delivered, we will replace it at no additional cost to you.

Refund Policy

  • Refunds will only be issued if:

    1. The product is out of stock after you request an exchange, or

    2. The product arrives damaged or defective, and valid video proof is provided.

  • Approved refunds will be processed back to your original payment method within 7–10 business days.

Non-Returnable Items

  • Customized or personalized jerseys.

  • Products returned without valid video proof for size or color issues.

How to Request a Return or Exchange

  1. Contact Jersbuy Support at [Your Support Email/Number] with:

    • Your Order ID

    • The unboxing video

    • Reason for return/exchange

  2. Our team will verify the details and guide you through the next steps.

Shipping Charges

  • For approved exchanges (size or color issues with proof), Jersbuy will cover return shipping costs.

  • For all other reasons, customers may be responsible for return shipping fees.